At NUIA Beauty, customer satisfaction is important to us.

Returns

Return requests may be submitted within 30 days of receiving your order.

Eligibility

To be eligible for a return:
Item must be unused.
Item must be in its original packaging.
Proof of purchase is required.

For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return unless the item arrives damaged or defective.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact NUIA Beauty within 7 days of delivery.

Please include:

Order number
Description of the issue
Photos of the product and packaging

Refunds

Once the returned item has been received and inspected, a refund decision will be communicated.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Contact

For assistance with returns or refunds, please contact NUIA Beauty.